Warranty

Thank you for purchasing or considering purchasing a product from SmartBar. Below is all of the warranty information for our products. If you would like further clarification on any of the matters or would like to speak to someone in person, our team is available to assist.

Our Warranty

Our warranty

We warrant to you that the SmartBar Product is free from defects in workmanship and materials for the Warranty Period.

 

Fitting and use

Please ensure you:

  • fit the SmartBar Product in accordance with the Product Information and all relevant vehicle safety and compliance laws
  • use the SmartBar Product for the purpose for which it was originally designed and in accordance with the Product Information and all relevant vehicle safety and compliance laws

 

Exclusions

Our warranty does not cover:

  • normal wear and tear;
  • fitting the SmartBar Product other than in accordance with the Product Information and any relevant vehicle safety and compliance laws, including incorrect fitting;
  • using the SmartBar Product other than for the purpose for which it was originally designed or other than in accordance with the Product Information and all relevant vehicle safety and compliance laws, including unusual, improper or negligent use or misuse or overloading;
  • misuse or neglect of the SmartBar Product, including improper repair or maintenance or failing to repair and maintain;
  • alteration, abuse, acts of nature, terrorism, vandalism, collision, road hazards or adverse conditions;
  • formal or informal competitive events, such as racing, rallying, hill climbing, speed trials or similar activities; and/or
  • using the Smartbar Product in highly corrosive environments.

 

Making a claim

Please immediately contact us as soon as you become aware of a possible defect in the SmartBar Product or non-compliance or delay in the Smartbar Service, and

  • SmartBar Product: We will arrange for you to either attend a SmartBar Outlet (which may be at your cost) for a SmartBar representative to inspect the SmartBar Product (as fitted to your vehicle) or for you to return the SmartBar Product to us;
  • SmartBar Service: We will arrange for you to attend a SmartBar Outlet (which may be at your cost) for a SmartBar representative to investigate the SmartBar Service

We will also request you to provide the purchase receipt and complete a warranty claim form.

Please note that a claim made pursuant to this warranty may not be accepted without proof of purchase of the SmartBar Product or SmartBar Service. Please do not remove the fitted SmartBar Product from your vehicle before contacting us. If your claim is in order, we will notify you and (at our sole discretion):

  • SmartBar Product: We will either repair or replace the defective workmanship or materials (at our cost) or refund to you the purchase price you paid for the defective SmartBar Product;
  • SmartBar Service: We will either resupply the SmartBar Service (at our cost) or refund you the unused portion of the purchase price you paid for the non-complying SmartBar Service.

If further information or investigation is required or if the claim does not meet the requirements under our warranty, we will let you know.

 

Commercial Application

For all Smartbar Products used for commercial applications including (without limitation) taxis, hire vehicles and use in the mining industry, Smartbar warrants to You that the Smartbar Product is free from defects in workmanship and materials for the Commercial Use Warranty Period.

Australian Consumer Law

Our goods and services come with guarantees that cannot be excluded under the Australian Consumer Law. For major failures with the service, you are entitled:

  • to cancel your service contract with us; and
  • to a refund for the unused portion, or to compensation for its reduced value.

You are also entitled to choose a refund or replacement for major failures with goods. If a failure with the goods or service does not amount to a major failure, you are entitled to have the failure rectified in a reasonable time. If this is not done you are entitled to a refund for the goods and to cancel the contract for the service and obtain a refund of any unused portion. You are also entitled to be compensated for any other reasonably foreseeable loss or damage from a failure in the goods or service.

 

Other consumer rights

The benefits to you under our warranty are in addition to any other rights and remedies you are entitled to under relevant consumer laws. Our warranty replaces any other warranty given by SmartBar or its supplier in respect of the SmartBar product.

Terms

The following terms have the following meanings:

Term Meaning
Product Information  

Information about the SmartBar product may be contained in any of the documentation provided with the SmartBar product, including safety instructions, installation instructions, operating instructions, owner’s manual, service manual, labels and packaging

 

Purchase Date  

The date you purchased the SmartBar product from a SmartBar Outlet, as specified in the purchase receipt

 

Smartbar Manufactured Component  

Only the product which SmartBar has directly manufactured

 

Smartbar Outlet

 

An outlet authorised by SmartBar to sell SmartBar products

 

Smartbar Product  

Products that SmartBar manufactures or sells through SmartBar outlets

 

SmartBar Service  

Fitment service that SmartBar provides through a SmartBar Outlet

 

Warranty Period  

Commences on and from the purchase date and ends as follows:

 

Smartbar Product Warranty period
 

Bullbars & Rear Bars, Under Vehicle Armour, Water/Diesel Tanks

 

3 Years (Unlimited Kilometres)

 

Pumps, Globes, Indicators, Lights, Winches, Ladders, Hose Reels, Fire Hose’s, Hand Wash Bottle’s

 

1 year or 40000 kilometres (whichever occurs first)

 

Specialty products (Pontoons, Bases, Decks, Firefighters, Abalone Trays, Mussel Floats, Cartage Tanks)

 

Commences on and from the purchase date and ends after 3 years

 

Commercial Warranty period Commences on and from the purchase date and ends as follows:

Smartbar Product Warranty period
 

Bullbars & Rear Bars, Under Vehicle Armour, Water/Diesel Tanks

 

3 years or 100,000 KM’s, whichever comes first

 

Pumps, Globes, Indicators, Lights, Winches, Ladders, Hose Reels, Fire Hose’s, Hand Wash Bottle’s

 

1 year or 40000 kilometres (whichever occurs first)

We/Us  

ARB Corporation Limited (ABN 31 006 708 756), Trading as SmartBar

Address:  36 Waddikee road, Lonsdale SA 5160

Phone:  1300 301 320

Website:  www.smartbar.com.au

 

You/Your  

The purchaser of the SmartBar product from a SmartBar Outlet

 

Contact Us

We are a subsidiary of ARB Corporation Ltd ABN 31 006 708 756 trading as SmartBar.

You can contact our team on 08 8384 0292.

Our mailing address is 36 Waddikee Road, Lonsdale SA 5160.

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